Thank you for choosing Chambers Tutoring. We will do everything we can to provide the best service possible for you and your child/children.
Part of this service is the assurance of lessons being completed regularly and to a high standard. Our tutors hold the responsibility to inform you if they will be unable to attend the session and we will ensure that all of our tutors are providing the service for which they have been hired. This guaranteed attendance works both ways, so we would like to issue the following statement regarding absences from tutoring sessions.
What we class as a late cancellation is as follows:
ANY cancellation that is within 2 hours of the lesson start time will now be chargeable at the discretion of the individual tutor.
These rules will NOT apply to any unforeseen circumstances i.e. hospital visits. There is also no charge on missing lessons due to bereavement. We know that certain situations can be extremely difficult to talk about and we do not need you to go into any more detail about any specific absence. A simple ‘I won’t be able to make it’ will be enough. We do not wish to violate anyone’s privacy.
This policy is not designed to penalise people for having lives outside of their tutoring. It is intended to prevent any no-shows having an effect on the efficiency of our valued tutors. If you have any upcoming holidays or other expected absences, telling your tutor as soon as possible is the best option. You do not need to communicate with the directors ourselves. We feel that the best thing for any tutor/client relationship is communication.
Our aim with this is to have a policy in place which protects your right as the consumer while also safeguarding our tutors’ valuable time.
Thank you for your understanding. Hopefully, you will be delighted with our work!
David and Eilidh Chambers
Chambers Tutoring